Citibank Complaints - Personal Loan been rejected without a valid reasons

My Personal Loan application got rejected by the Citibank, but there was not valid reasons mentioned their replies. In this regard I had contacted their customer care executive (Ms.Shirami) today and she stating the application was rejected sorry for that, reason will be sent to your mail, but I could not understand what exactly the issue finds in my loan application they simply mentioned
"it does not meet our internal credit acceptance parameters."

What is the credit acceptance parameters?, if they have some standard instructions or parameters let them inform to the customer while applying the loan, if we furnish all parameter then only can able to apply the loan? this would help us to correct our mistakes, now I don't still understand where I am making mistakes, the same Bank had approved the Credit card for me which received today morning and also I am the existing salary saving account holder of the same bank.

Is there anyway that I could get the exact reason why my loan was rejected, If there is an issue with CIBIL, I would have not approved Citibank Credit card which is applied on the same day of my Personal Loan.

Mail received from Citibank:
Dear Mr.Vijay Amirtharaj X,

We have received your Personal Loan application - Reference Number L2SMC10505776. We regret to inform you that we are currently unable to approve your application as it does not meet our internal credit acceptance parameters.

However we have recommended it for an exception review by our credit committee for further loan processing. We shall get back to you with the final status of your Personal Loan application within 4 more working days.

If you require any further clarification or assistance, please contact our Citiphone Banking platform at the number mentioned below or visit our website to place your request online and we shall be happy to assist you in this regard.

Hope to get the opportunity to serve you in the future.

Warm Regards,
Manager - Customer service

* Terms and conditions apply. Credit at the sole discretion of Citibank N.A. This is a computer generated alert. We request you not to reply to this message.
This is a system generated information and does not require any signature. If you observe any discrepancy, kindly inform us within 14 days of receiving this alert. Please do not reply to this message. This e-mail is confidential and may also be privileged. If you are not the intended recipient, please notify us immediately and do not disclose its contents to any other person nor copy or use it for any purpose.


Reference No: 2045795685-ALPS906

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  Mar 9,2013 By rohitt0407 Send Mail

Attitude : Agree


I have received the same email, i would like to know whether you have received any update after 4 days as they have said that they have made an exception and will get back within 4 days?

  May 9,2013 By rohitt0407 Send Mail

Attitude : Agree

I did receive another email after a while with the same verbiage that they can not approve.

Somehow i got to know that CITI bank has Internal scoring system for all the customers but i do not have any clue about how it is calculated.

Other banks rely on CIBIL score, if it is good than there is a very good chance of getting the loan approved but CITI bank's process is not at all transparent.

  May 16,2013 By rohitt0407 Send Mail

Attitude : Agree

Nope, nothing at all.

  May 17,2013 By sha11 Send Mail

Attitude : Agree

Even i have received the same email :-( Even i hold salary account with them .. but my application is rejected

  Jul 17,2013 By hari Send Mail

Attitude : Agree

My loan was rejected. Credit Sudhaar was my choice. Initially they were slow. But their counsellors were able to handle all my queries. I will give Credit Sudhaar a positive review

  Dec 24,2012 By jhumpa Send Mail

Attitude : Agree

I got the same mail too.
And no reason, They told those internal parameters are confidential and cannot be disclosed.
Did you get any further replies to your queries from citibank.


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