samsung Complaints - samsung led

I have purchased a Samsung LED 32” (UA 32C 4000, Sr. No. 18153ZNZ600122Y) on 7th July 2010, after few months light vertical lines started appearing , then in May 2011 the whole picture quality got disturbed and vertical lines became thick..We approached Samsung Service Centre and Lodged a complaint (No. 842373345)
One Engineer visited our house and saw the problem, talked to his Boss and changed the screen after few hours...then again the same problem started after few months and in March 2011 the problem got severe and the whole colour got distorted.
We again approached the Service Centre and lodged the complaint on 6th Marc h 2012; one Engineer visited our house on 10th March 2012, he saw the problem than talked to his Boss and then said that this again require the screen to be changed but this time you have to pay for this and the charges would be approx Rs. 24000/-.
We then approached the Local Service Centre and met Mr. Ravi Shastri (Jaipur In charge)...He asked us to write an application and shall recommend for free replacement of the screen, then we wrote an application with a request to replace the LED itself with the new one as the set itself is having some inherent problem...we asked them that what’s the assurance that after replacing this screen the same problem will not occur because this time also the same colour problem aroused after changing the screen .
But unfortunately instead of positive action..we got a letter on 12.04.2012 from Mr. Himanshu Jashola (Branch Service Manager) stating that we shall change the screen but at 50% cost i.e Rs. 12176/-.
My request to him was pl. get my LED set changed as this set is having some inherent problem, but here they are suggesting to get the screen again changed i.e also at 50% cost of Rs. 24352/- i.e Rs. 12176/-

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