Www.dinodirect.com Complaints - Shipment not receieved

My order ID with them is N3523158-DD, I have placed an order for stereo bluetooth headset in November 2013 & since then I am waiting for the shipment & all I am getting from them is assurance & dates....I want to cancel this order & get my money Rs.1199 refunded back at the earliest, their CS team is not at all helpful, neither on mails or chat nor on phone. Please help.

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